Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY
Employment Type: Contract
Location: Hybrid (potentially to work remotely) Port Washington, NY 11050
Pay rate :
- English-speaking: $17.50/hr
- French-speaking: $20.00/hr
Responsibilities:
- Answers incoming calls and processes orders.
- Resolves customer complaints, and troubleshoots issues to determine the best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxotticas Customer Service standards.
- Owns follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
- Takes inbound phone calls for up to 90% of assigned shifts.
- Performs all other duties as assigned.
Requirements:
- High school diploma
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and the internet
Preferred Requirements:
- Higher education degree
- Previous experience using SAP
- Previous experience in the optical industry, full knowledge of Luxotticas optical products, and a strong command of the industry language
- Bilingual French
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.