Job Title: Field Service Leader (Gas Utility)

Location: Castlegar & Cranbrook - British Columbia

Salary: $85,000 to $105,000 per year

Reports to: Project Manager

Job Summary:

We are seeking experienced and motivated Field Service Leaders to join our team in British Columbia. As the Field Service Leader, you will supervise and manage a team of Field Service Representatives responsible for the installation of gas meters for residential and small commercial customers. You will ensure all installations are completed safely, efficiently, and in compliance with all regulatory standards. This role requires strong leadership, management, and technical skills, including participating in and assisting with the training of Field Service Representatives.

Key Responsibilities:

• Supervision and Management:
• Lead and manage a team of Field Service Representatives.
• Assign and schedule work orders and ensure timely completion.
• Monitor performance and provide regular feedback and coaching.
• Conduct performance evaluations and implement improvement plans as needed.
• Training Oversight:
• Participate in a paid 3-week training course for Field Service Leaders.
• Assist in the training of Field Service Representatives, including providing guidance and support.
• Ensure that all team members complete the training successfully and are prepared for field responsibilities.
• Provide ongoing coaching and support to newly trained representatives as they transition to fieldwork.
• Quality Assurance and Safety:
• Ensure all installations comply with relevant codes, standards, and regulations.
• Conduct regular safety audits and ensure adherence to safety protocols.
• Investigate and resolve any safety incidents or compliance issues.
• Customer Service:
• Address escalated customer concerns and issues.
• Maintain high levels of customer satisfaction through effective service delivery and problem resolution.
• Foster a customer-centric culture within the team.
• Documentation and Reporting:
• Review and approve installation documentation and reports submitted by Field Service Representatives.
• Maintain accurate records of team activities and performance.
• Report on team performance and project status to the Project Manager.

Qualifications:

• Education and Experience:
• High school diploma or equivalent.
• Previous management and supervisory experience an asset.
• Experience in gas fitting
• Experience in the gas meter installation industry or a related field is preferred.
• Skills and Competencies:
• Strong leadership and management skills.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• High level of technical and mechanical aptitude
• Instruction and inspection skills
• Certifications and Licenses:
• Class B license for gas fitting valid in British Columbia required.
• Valid driver’s license, abstract required.
• Criminal background check required.

Benefits:

• Competitive salary ranging from $85,000 to $105,000 per year.
• Health and dental benefits package.
• Opportunities for professional development and career advancement.
• Supportive and dynamic team environment.

Want to join the Team? Please apply to

Janine le Roux

+1 469 4053196

#INDR1

About Arch Staffing and Consulting

Arch is a diverse and global staffing firm incorporated in 1993. Along with our other divisions, we employ over 20,000 consultants in 72 offices around the world. Arch Staffing & Consulting will be the premier global staffing resource our clients, candidates and colleagues count on. We focus on finding our candidates their ideal job and we help our clients find ideal candidates.

Arch provides professional and commercial services for all industries, including information technology, accounting & finance, administration, skilled trades, engineering, healthcare and industrial.

Our team has more than 100 years of combined experience in the staffing industry, and a large network of proven talent. We have built a culture that attracts and retains the best talent in the industry. At Arch Staffing, placement is just the beginning of the process.