Job Title
Field Service Manager, Robotics & AutomationJob Category
Product SupportJob Description
What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talentedField Service Manager, Robotics & Automationbased at our Americas Headquarters inGreenville, NC.As the Field Service Manager, you will play a critical role in resolving field-related issues, ensuring customer satisfaction, and supporting the installation and maintenance of advanced robotics and automation systems. This position is ideal for an individual with a background in technical service and customer support within a manufacturing environment.

**Please note that this is a field-based role requiring 50-75% travel, which may include weekends and holidays.**


What you will do:

Field Problem Resolution:Actively address product performance and customer concerns,utilizingengineering and manufacturing resources toidentifyand resolve issues efficiently.


New Product Support:Assistwith the successful installation and readiness of new products, ensuring they meet quality standards and customer expectations.


Product Reliability Evaluation:Assess the reliability and performance of products as they are shipped from the manufacturing source and ensure corrective actions are taken if necessary.


Customer & Dealer Support:Conduct product service introductions, visit customers, and provide support to ensure their satisfaction with products. Collaborate with sales teams to support general sales efforts for new products.


Technical Communication:Effectively communicate requirements for product corrections, modifications, and improvements to Service Management, Product Engineering, and Manufacturing teams.


Training & Development:Provide technical training and operator support to service technicians and customers, ensuring they are equipped to handlethe roboticand automation products.


Warranty Administration:Administer warranty adjustments fairly and in alignment with company policies tomaintaincustomer satisfaction and minimize costs.


Issue Resolution:Utilizeproblem-solving and root cause analysis to minimize customer dissatisfaction andexpediteresolutions in a cost-effective manner.




Who you are:

Aproblem solverwho can address field-related issues in a fast-paced environment.


Acollaborative team playerwithstrong communicationskills, able to work effectively with cross-functional teams and customers.


Acustomer-focused professionalwho strives to ensure satisfaction and resolve issues proactively.


Atechnical expertwith knowledge of electrical, hydraulic, and software systems related to robotics and automation products.



What you will need:

High School diploma or equivalent isrequiredwith 10+ years of technical or customer service experience in material handling or mobile equipment industries.


Preferred:ABachelor's degree in Computer Science, Electrical Engineering, or a related field is highly preferred, in addition to 5+ years of technical or customer service experience in material handling, robotics, or automation industries.



Skills, Experience & Abilities

Technical Knowledge:Strong understanding of electrical, hydraulic, engine, transmission, and control systems, with the ability to read wiring schematics and handle basic softwareinstallationsand modifications. Basic IT and networking understanding is a plus.


Problem Solving:Background in root cause analysis and problem definition, with the ability to implement solutions efficiently.


Communication Skills:Strong written and verbal communication abilities, with facilitation and negotiation skills to resolve complex issues.


Industry Experience:Prior experience working on lift trucks, robotics, or related products in a customer service or technicalcapacity.





Who we are:

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid workoption, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).


#LI-OP

#LI-ONSITE

Job Type
PermanentTime Type
Full timeWork Hours




40Travel Required
75%Primary Location
HY US Greenville, NC (Headquarters)Address
1400 Sullivan DriveZip Code
27834Field-Based
NoRelocation Assistance Available
NoWe are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled