About us: JP Ecommerce has been named one of the top-ten, fastest growing, businesses in Minnesota by Inc. 5000 for the past four years in a row. We provide customers with high quality bedding through our brand Bare Home. We are a leading textile retail company sourcing high-quality products from key regions including China, India, Pakistan, and Turkey. As a global player in the industry, we are committed to optimizing operations and fostering strategic partnerships to ensure cost-effectiveness, superior quality, and reliable availability of our products. Our commitment to excellence has earned us a reputation as an industry leader in sustainable and ethical textile sourcing.
Motivate Are you passionate about driving business growth while delivering exceptional customer experiences? We are seeking a dynamic and experienced Strategic Sales & Customer Experience
Manager to join our rapidly expanding team. In this pivotal role, you will have the opportunity to shape our customer experience strategy while driving revenue growth across multiple channels. The ideal candidate is a strategic thinker who can balance the art of relationship building with data-driven decision making, bringing fresh perspectives to our evolving business landscape.
Position Overview: As the Strategic Sales & Customer Experience Manager , you will be at the forefront of our company's growth initiatives, working directly with key stakeholders to enhance our market position and customer satisfaction levels. This role offers a unique opportunity to impact both the strategic direction of our sales efforts and the overall customer journey, making it ideal for professionals who thrive in dynamic, multifaceted environments.
Responsibilities:
Develop and execute comprehensive sales strategies that align with our company's growth objectives and market positioning.
Lead the transformation of customer experience initiatives across all channels, including wholesale, retail, and digital platforms.
Build and nurture strategic relationships with key accounts, focusing on long-term partnership development and account expansion.
Conduct in-depth market analysis and customer feedback reviews to identify emerging trends and growth opportunities.
Create detailed customer journey maps and implement improvements at each touchpoint to enhance satisfaction and loyalty.
Manage complex sales pipelines and develop accurate revenue forecasts using data-driven methodologies.
Work collaboratively with our marketing team to develop targeted campaigns that resonate with our diverse customer base.
Establish and monitor customer satisfaction metrics, implementing improvement strategies as needed.
Spearhead cross-functional projects aimed at enhancing the overall customer experience.
Provide regular reporting and insights to senior management on sales performance and customer experience metrics.
Mentor and guide team members in best practices for sales and customer service excellence.
Qualifications:
Bachelor's degree in Business Administration, Marketing, Sales Management, or related field.
5+ years of progressive experience in sales and customer experience management, with demonstrated success in achieving targets.
Proven track record of developing and implementing successful sales strategies.
Extensive experience in customer experience optimization and journey mapping.
Must Have:
Demonstrated a history of consistently exceeding sales targets and revenue goals.
Expert-level proficiency in sales analytics tools.
Comprehensive understanding of customer experiences management principles and best practices.
Strong analytical skills with the ability to translate data into actionable insights.
Excellence in relationship building and strategic negotiation at all organizational levels.
Outstanding presentation and public speaking abilities.
Experience in managing and analyzing customer feedback to drive improvements.
Preferred Skills:
Sales and leads generations, closing contracts and ensuring customer satisfaction.
Experience in textile, home goods, or related retail industry.
Advanced proficiency in QuickBooks and modern e-commerce platforms.
Understanding of international trade practices and global market dynamics.
Background in digital customer experience optimization and analytics.
MBA or relevant advanced degree.
To Be Successful:
Demonstrate strategic thinking with strong business acumen.
Excel in both independent work and team collaboration.
Display exceptional leadership abilities and emotional intelligence.
Exhibit strong problem-solving skills with a data-driven approach.
Maintain high ethical standards and professional integrity.
Show adaptability and resilience in a fast-paced environment.
Compensation & Benefits:
Medical, Dental, and Vision Insurance
401(k) with Generous Company Match
Paid Time Off and Paid Holidays
Professional Development Allowance
Why Go Bare?
Join a dynamic organization that values:
Innovation and Creative Problem-Solving
Professional Growth and Development
Work-Life Balance
Sustainable Business Practices
Collaborative Team Environment
Recognition of Excellence
Application Process: To be considered for this exciting opportunity, please submit:
A detailed resume highlighting your relevant experience and achievements
A compelling cover letter explaining your interest in the role and alignment with our company values.
A portfolio of your most significant sales and customer experience initiatives (if available).
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At Bare Home, we strive to create a culture where all people come first. We are committed to attracting and retaining a diverse workforce. Therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Bare Home is an equal-opportunity employer, and by doing so, we aim to sustain and promote an inclusive culture that supports future growth for all.