802 Delaware Avenue (18052), United States of America, Wilmington, Delaware
Platform Engineer
The Platform Engineer role will require the ability to perform a diverse array of intermediate technical work. Seeking an associate with deep network and wireless knowledge and experience, who can multitask and think intuitively. Candidates should be flexible and able to implore time management and project management skills, as well as have strong troubleshooting abilities. The primary responsibility of this position is supporting Capital One Branch and Café network and wireless environments. The position is also responsible for some Branch desktop support, voice support and general IT support. Other responsibilities include using network monitoring tools and utilities for proactive monitoring, troubleshooting and incident response. Areas of focus include routing, switching, network security, and Cisco wireless hardware and software. Ability to communicate and foster collaboration in IT and business areas, as well as build relationships with business partners and other support teams is critical. This position may require working weekends occasionally and participating on a rotating on-call schedule to support 24/7 operations when branches and cafes are open.
General Responsibilities:
Provide guidance, assistance, coordination and follow up on user questions, problems or malfunctions of Branch and Café networks, hardware, software and wireless equipment
Proactively, identify and address issues utilizing provided tools
Perform daily monitoring, updating and closing of incident tickets
Escalate issues as needed and maintain communication with the customer, technical teams and Vendors within the established service level agreements
Inform management of potential problems and identifies problem trends
Create and maintain support documentation and training materials
Implement new strategies or procedures when required
Assist with Installs, configure and upgrade device hardware and software as needed
Any other duties and special projects as assigned
Excellent oral and written communication skills
The person we are looking for:
Self-motivated and able to manage multiple tasks
Detail oriented with strong analytical skills
Excellent team oriented and collaboration
Ability to multi-task and switch gears to meet changing priorities and task
Highly motivated team player with excellent communication skills, initiative, superior problem solving skills, the ability to prioritize tasks and willingness to learn and adapt
Demonstrated working experience supporting several of the following telecommunication technologies: Routers, Switches, DNS, DHCP and Wireless technologies in medium to large enterprise environments
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of experience in IT Systems and infrastructure
At least 1 year of experience with TCP/IP protocols
At least 1 year of experience with Windows or Linux operating systems and support
At least 1 year of experience in Network Management and Monitoring Tools and Utilities
Preferred Qualifications:
Bachelor's Degree in Computer Science, Information Systems or Engineering
CCNA, Network+ or Security+ Certificate
3 + years of experience in Incident, Change, Problem and Configuration Management
2+ years of experience in all aspects of Network and Security
1+ years of experience in Fault, Capacity and Performance Management
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).