Job Description Join this dynamic team! Dahl Consulting is currently partnering with Polaris, a leader in the Powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring an Owner Connection Representative for a contract position! Interested? Get more details below.
- Contract Length: 6 months
- Location: Plymouth, Minnesota - Hybrid
- Shift: Mon-Fri, 9:00am-6:00pm
- Training: First 3-4 weeks, conducted Mon-Fri, 8am-5pm (primarily onsite)
Owner Connection Representative Job Summary: Polaris Owner Connection Representatives (OCRs) strive to provide world class consumer service to Polaris owners and represent the voice of the consumer within the organization throughout Polaris' dealer partner network.
What you'll do as an Owner Connection Representative: - Deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on proper use or maintenance of our products that ensure future satisfaction
- Provide research and assistance to solve issues between Polaris Dealers, Technical Service Representatives and Consumers
- See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions
- Accountable for follow-up with consumers to assure problems/issues receive a timely response or resolution
- Establish and maintain positive consumer relationships, internally and externally
- Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs
- Support outsource contact center personnel with tools, process and information to drive consumer satisfaction
What you'll bring to the Owner Connection Representative role: - Bachelor's degree preferred, open to Associate's degree
- 2+ years direct or phone interactions with consumer
- Strong desire to deliver industry-leading consumer service and build strong consumer relationships
- High level of curiosity and soft skills that align with Polaris Core Values Strong prioritization skills and attention to detail
- Excellent problem solving and conflict resolution skills
- Ability to ask questions, easily process information and translate that to action
- Exceptional verbal and written skills, ability to connect with audience and articulate thoughts, while building swift trust with consumers
- Current knowledge of computer software and applications preferred - Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude
- Ability to execute in cross functional role and interact with multiple business units to provide world class consumer service
- Minimum requirement to type 53+ WPM
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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