Vice President of Customer Experience

About the Company

Innovative provider of CNG & RNG equipment

Industry
Machinery

Type
Privately Held

Founded
1983

Employees
201-500

Specialties

• Manufacture compressed natural gas refueling equipment
• Design and Engineering
• Project Management
• Field Support and Customer Service
• and Maintenance and Training

About the Role

The Company is seeking a Vice President of Customer Experience to lead the transformation and strategic evolution of the customer service organization. The successful candidate will be responsible for delivering a superior customer experience, driving financial performance, and leading the repositioning of the customer service strategy. This role is pivotal as the company expands into new geographies and business areas, particularly in the alternative fuels market. Key responsibilities include building and leading a world-class team, inspiring customer success, and establishing objectives and plans to ensure the company's competitive advantage. The VP will also be tasked with driving customer experience outcomes, managing the warranty process, and participating in new product development projects. Applicants for the Vice President of Customer Experience role at the company should have a minimum of 10 years' experience in customer service and field service, with a proven track record of team management and strategic direction. The role requires a leader who can drive continuous improvement, achieve financial objectives, and execute growth strategies. The ideal candidate will have a strong background in customer experience, be adept at managing customer requests and field issues, and have the ability to balance industry-leading support with financial commitments. Experience in the alternative fuels or related industry is a plus. The role demands a strategic thinker who can effectively manage a revenue-generating service business and is willing to be located near Janesville, WI, with the flexibility to travel as needed.

Direct Reports
25

Travel Percent
Less than 10%

Functions

• General Management
• Operations
• Strategy