Company Profile

At Melaleuca, our mission is to enhance the lives of those we touch by helping people reach their goals. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 35 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 4,000 team members and operate in 19 countries around the world.

Overview

Our Customer Service team members are passionate about bringing our products to life for our customers and resolving any issues they may have. Melaleuca relentlessly strives to delight our customers and provide them with an optimal shopping experience. Our Customer Service team members play a critical role in creating this world-class experience by answering inbound customer service calls from our customers.

Responsibilities

• Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted"
• Increase average order size using effective-cross selling techniques
• Analyze customer situations and determine which department the customer needs to speak with in order to serve them best
• Accurately place telephone orders
• Work independently and professionally

Qualifications

• Able to help customers in English and French fluently
• Proficient in keyboarding and computer skills
• Able to analyze problems
• Able to work fast paced and under stress
• Able to perform essential duties and responsibilities with efficiency and accuracy
• Able to handle confidential information
• Able to type 30+ WPM

Why Melaleuca

• Affordable medical, dental, and vision insurance
• 401(k) with contribution match
• Company profit sharing
• Longevity bonuses
• $100 of free Melaleuca products every month
• Opportunities for pay increases and promotions
• Paid Time Off
• Paid Holidays
• On-site restaurant
• On-site fitness center
• Free concierge service
• And much more!