Veterinary Assistant and Client Service Representative
Loop 410 Veterinary Hospital - San Antonio, TX
Do you enjoy the excitement of urgent care and internal medicine, but not the long overnight hours? Would you like to be a part of an urgent care practice without the stress and burnout the role usually entails? Well, the good news is that we are looking for Veterinary Assistants and Receptionists just like you - skilled Team Members who have a passion for providing exceptional service to our clients who are visiting with their non-critically ill pets. Shifts start at just 6-hours long and client arrival is staggered via online booking to ensure smooth hospital flow. Whether you are looking to pick up a few shifts to complement your schedule, or make a full-time change, you are welcome to apply!
About the role:
We are seeking multiple full-time or part-time Veterinary Assistants and Receptionists to support the urgent care team at our local hospital. The incoming team will never work an overnight shift and will only see non-life-threatening cases. Plus, full-time Team Members receive great benefits, including premium compensation, best-in-class benefits, paid time off, free continuing education, and more. Our ideal candidate is an experienced Veterinary Assistant with experience cross-training as a Receptionist, with strong written and verbal communication skills, exceptional organizational skills, the ability to quickly perform triage on incoming patients, and manage multiple phone lines.
Job Responsibilities:

• Perform initial triage of incoming patients with the assistance of the veterinary team.
• Ensure the lobby, front desk, and exam rooms remain organized and clean.
• Manage multi-line phone system, relay messages, and provide client direction.
• Check in clients, review treatment plans with clients, and properly relay discharge instructions upon patient check-out.
• Check clients in, take payments, review estimates, and check clients out.
• Provide restraint to assist with patient exams and care.
• Observe patients, recognize changes in status, and communicate any changes to the DVM(s) in a timely fashion.
• Obtain and appropriately record patients' vital signs.
• Perform medical treatments as directed by DVM.
• Provide husbandry to hospitalized patients.
• Other duties as assigned.

Qualifications and Skills:

• 2-3 years as a Veterinary Assistant required
• Experience as a Veterinary Client Service Representative highly preferred
• Experience in a veterinary urgent care or emergency setting is preferred but not required
• Professionalism, client service, and communication
• Time management and multi-tasking skills
• Attention to detail
• Collaborative and adaptable attitude
• Strong written and verbal communication skills
• Self-starter
• Tech-savvy

Palmer Lake Veterinary Clinic offers you:

• Premium pay starting between $18-22 per hour, commensurate with experience and skillset.
• Robust benefits package including medical, dental and vision insurance, 401k with match, company-paid short-term disability, and life insurance!
• Team-focused culture, schedule flexibility promoting work/life balance and paid time off.
• Mentorship-driven experience with strong focus on skill development and CE opportunities, including an in-house learning platform
• Employee Assistance Program with a focus on compassion fatigue and stress support, including access to an on-staff licensed social worker.