Description
The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.
This is a full-time position working Monday-Friday 9am-5:30pm, alternating Saturdays 7:40am-11:40am out of our Edina clinic.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Any and all other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Proficient in Microsoft Word, Outlook, and Excel
- Customer Service experience required
- Administrative or Medical Office experience preferred
Essential Requirements:
- Ability to:
- Comply with company policies, procedures, practices, and business ethics guidelines.
- Complete job-required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance.
- Work in the clinic, office, or surgery center during business hours
- Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
- Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
- Communicate and interact respectfully and professionally.
- Prioritize workload while being flexible to meet the expectations of the daily operations.
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
- Understand and execute a variety of instructions.
- Effectively operate equipment and communicate on and operate the phone system.
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
- Integrity - Do the right thing and take responsibility for what you do and say.
- Service - Consistently contribute to deliver an exceptional experience.
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
- Teamwork - Be a part of the whole; support each other positively.
Environmental Conditions:
Notes
- Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.