Help Desk Technician

ABOUT THE COMPANY & HELP DESK TECHNICIAN:

• Organization prides itself on providing outstanding customer service to their internal employees.

• Every employee goes above and beyond to be helpful and assist the team where needed.

• Excellent leadership team with an open door policy.

• Laid back casual environment.

• Fantastic work space and facility.

RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:

• As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.

• In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.

• Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.

• Provide exceptional customer service as part of the Client Experience team.

EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:

• Minimum 1 year of experience as a desktop support specialist or equivalent.

• Exhibit excellent interpersonal, verbal, and written communication skills.

• Strong knowledge of Windows and/or Mac OS (Windows preferred).

• Excellent problem solving and troubleshooting skills.