Masis Professional Group is seeking a Customer Service/Patient Accounts professional for a local client in the Boston, MA area. This is a hybrid role with 2 days onsite.

The ideal candidate will have prior experience in a call center, healthcare, or insurance company.

Mon-Fri $23-$25/HR

• Receives and resolves patient inquiries via a high volume of incoming telephone, mail correspondence and electronic messaging regarding a variety of billing issues.
• Collects any outstanding balances and updates all demographic and insurance information during patient contacts. Researches all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts. Communicates response to patients on findings accurately and in a timely manner.
• Alerts management of any recurring billing trends and or issues encountered through patient contacts and when possible, assists in developing solutions to said problems.
• Verifies insurance eligibility utilizing available technologies, payor websites, or by phone contact with third party payors.
• Collects and assigns referrals received via telephone, fax, and or electronically.
• Reviews PCP and self-pay exceptions report and resolves issues.
• Follows established regulations and procedures in the collection, recording, storage and handling of information. Ensures required documentation of issues is complete, accurate, timely and legible.
• High School Diploma/GED required

1+ year previous experience required in a healthcare or other high volume call center required.