The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious
manner. Register guests; provide prompt and courteous service to the guest throughout their stay,
resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.
Essential Job Functions

• Greet guests immediately with a friendly, sincere welcome.
• Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete the check-in and check-out process
• Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.