Job Type
Full-time
Description
Dispatcher - Glendale, NY
Location: Must reside within a reasonable commuting distance from Glendale, NY
Hours: Wednesday - Sunday, 11:00 AM - 8:00 PM
Pay: $28.00 per hour
Company Overview
At SkyHop Global, our mission is to create "raving fans" by providing accurate and timely ground transportation for airline crew members during their layover periods. Our logistics coordinators are key to delivering our commitment to safety and exceptional customer service.
Position Overview
As a dispatcher at SkyHop Global, you will act as a liaison between drivers, customers, and our Operations Control Center (OCC). Your primary responsibility will be to support and guide our drivers to ensure on-time performance, uphold company values, and respond swiftly to real-time challenges, including schedule changes and crew requests.
Responsibilities Include:

• Provide support and direction to drivers, ensuring adherence to contractual on-time performance standards
• Communicate clearly and effectively with airline representatives, drivers, and management
• Document operational issues and changes, and respond with urgency to flight and schedule adjustments
• Manage multiple tasks simultaneously, such as monitoring GPS, updating schedules, and answering calls
• Solve problems on the fly and take quick action in high-pressure situations
• Work within a dynamic, 24/7 environment that requires flexibility and adaptability

• 2+ years of dispatch experience
• 4+ years of customer service experience
• Call center or high call volume experience preferred
• Ability to read, write, and speak English (bilingual in Spanish is a plus)
• Strong communication skills with the ability to multitask effectively
• Experience with GPS, geofencing software, and video tracking systems
• High school diploma required (some college preferred