*Description:*
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
*Skills:*
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
*Additional Skills & Qualifications:*
1 year of call center
tenure of 1 year in jobs
Candidates must have the following
- no jumpy resumes (client will not approve jumpy resumes)
- at least a year of high volume call center experience in last 2-3 years
- typing at least 30wpm
call center scenarios 75%
there are the tests to use in IKM
Typing Test - One Space Version (1min)
Call Center - Telephone Skills
- computer knowledge and skills
*Experience Level:*
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.