The Program Manager is responsible for overseeing the delivery and execution of all programs and courses, managing the program team, and ensuring efficient, high-quality course delivery. This role involves process and technological improvements to enhance program effectiveness and quality.

Key Responsibilities

Program Delivery

• Lead the successful delivery of programs and courses, including accommodations, integrity matters, and results reporting.
• Oversee tools like the learning management system to maintain student data integrity and monitor completion status.
• Manage hiring, training, and retention of external contractors, including reviewing contracts and invoices.
• Develop and execute yearly work schedules and drive continuous improvement initiatives to enhance program delivery.

Leadership

• Supervise, train, and mentor team members, and monitor program metrics and goals.
• Respond to stakeholder inquiries and promote programs through information sessions.
• Maintain a collaborative learning environment focused on high standards, customer service, and the organization’s goals.

Management and Reporting

• Report program progress and issues to the CEO regularly.
• Work with the CEO, Content Manager, and Operations Manager on business planning, budget oversight, and significant decisions.
• Conduct risk assessments and support policy development.

Requirements

• Demonstrates ethical behavior and aligns with organizational values.
• Communicates effectively with diverse stakeholders, showing creativity and innovation.
• Strong organizational skills with the ability to prioritize, set goals, and monitor progress.
• Problem-solving skills to assess issues, generate solutions, and meet deadlines compassionately.

Qualifications

• University degree or equivalent.
• 5+ years’ experience in professional education program delivery and a minimum of 5 years in a supervisory or project lead role.
• Familiarity with process improvement methods (e.g., Six Sigma, total quality management).
• Strong computer skills, experience with databases, and Microsoft Office proficiency.
• Excellent communication and analytical skills with attention to detail and professionalism.

This role is ideal for a strategic, organized leader passionate about fostering a supportive and high-quality educational environment.