THE OPPORTUNITY

The Warranty Administrator will be responsible for processing warranty claims and owning the warranty process from start to finish for the warranty claims in your portfolio. This includes writing claims reports and submitting them to the manufacturers’ warranty processing centers and monitoring to ensure timely warranty payments.

This position is located at our sales and service dealership in Langley, BC.

PAY RANGE

The salary range for this role is between $50,000 - $65,000, based on experience.

YOUR RESPONSIBILITIES

• Manages the full cycle of the warranty process for warranty claims in your portfolio
• Interprets failure reports and composes claims reports in such a manner as will be properly understood by claims adjudicators at manufacturers’ warranty processing centers.
• Completes the various claim forms, properly codes failures and lists out materials as required by different vendors.
• Performs timely follow up to ensure payment of warranty claims
• Looks after warranty parts to be returned to vendor or discarded.
• Closes warranty repair orders.
• Keeps warranty schedules up to date.
• Reviews credit notes and warranty statements for items to be posted to warranty schedules.
• Maintains records for auditing purposes
• Maintains an excellent line of communication with all vendors.
• Prepares warranty daysheets.

WHAT WE LOOK FOR

• Post-secondary diploma or trade certification preferred
• Three years’ related experience in truck or equipment warranty or similar dealership experience in service or warranty
• Strong computer skills, with intermediate level Excel
• Ability to proactively problem-solve and think logically
• Good verbal and strong written communication skills
• Good mechanical aptitude
• Strong interpersonal skills
• Detail-oriented
• Accountability and dependability

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

ALL IN ON A REWARDING CAREER AT INLAND

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

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