Description:nnProvides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Promptly and professionally respond to all inbound customer needs. Role includes understanding complete product portfolios, direct and contract pricing, distribution and consumer direct processes, problem solving and complaint handling, as well as sales and clinical support.nn-Communicate professionally and effectively both written and verballynn-Support Sales and Marketing for new product launchesnn-Direct sales supportnn-Processing customer returns including coordination of product pick up and reimbursements to customernn-Answering the Chat feature on the web sitenn-Process customer complaints in accordance with federal regulationsnn-Gain understanding of GPO’s, IDN, National Accounts pricing Problem solve- billing errors, freight options, shipping errorsnn-Works directly with logistics for tracking and expediting ordersnn-Direct sales support Facilitating service interruptionsnn-Sales and inventory data reporting for Sales and Marketing Customer order processingnn-Demonstrate understanding of all CS processes and procedures and their impact on customer interactionsnn-Identifies cost effective transportation options for customersnn-Facilitating service interruptionsnn-Customer order processing: Complete entry to deliverynn-Learns and communicates specific product features and benefits as well as the medical problems they addressnnQualifications:nnMust Haves:nn1+ Years of Professional Office Experience in customer service, order entry or logisticsnnMicrosoft Office- Computer Skills - ability to navigate multiple systems on a PC using 2 computer monitors.nnproficient with all systems related to role Demonstrate understanding of all CS processes and procedures and their impact on customer interactionsnnNice Haves:nnBachelor's DegreennSalesforce.comnnSAPnnSales SupportnnCustomer service experience in a Manufacturing settingnnSoft Skills:nn-Strong multi-tasking skillsnn-Ability to handle a fast paced environment - handling several functions of the job at the same time (phone, chat, po's, emails)nn-Ability to learn on the gonn-Ability to learn new technologynn-Process oriented but also open to changing and adapting to new processes quicklynnDetail OrientednnPossess strong verbal and written and communication skillsnnPossess high creative reasoning and attention to detail abilities.nn-Strong follow up skillsnnSelf DrivennnTeam PlayernnAbility to be a self-starter and work independently without direct supervisionnnPossess strong problem solving and organizational skillsnnHours:nnMonday - FridaynnDuring initial training phase employee will work 8:30am-5pm. After training employee full shift will be 9:30am-6pm.nnHybrid- M-W in office, T-F remotenn? Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:nn§ Medical, dental & visionnn§ Critical Illness, Accident, and Hospitalnn§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availablenn§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)nn§ Short and long-term disabilitynn§ Health Spending Account (HSA)nn§ Transportation benefitsnn§ Employee Assistance Programnn§ Time Off/Leave (PTO, Vacation or Sick Leave)nnAbout TEKsystems:nnWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.nnThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.