Become a Customer Service Representative with Transdev!nnAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.nnPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at watch an overview video at Service RepresentativennTransdev is proud to offer:nn$16.00-17.00/ hrnnAttractive benefits package, including 401(k) with company contribution, medical, dental and vision.nnPaid time off & vacationnnResponsibilities:nnHandle incoming calls from members, clients, and medical facilities related to scheduling, modifying, and canceling transportation request.nnMaintain a positive, empathetic, and professional attitude towards callers at all timesnnAdhere to and ensure all company policies are followednnProvide customer service with late vehicle services, verifying transportation provider no shows, and reassignment to a new transportation provider if necessarynnDefuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed.nnRequirements:nnHigh school Diploma or General Education Degree (GED) requirednnOne-year related customer service experience and/or training preferred.nnAbility to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.nnBilingual communication skills are a plus.nnExperience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.nnMust be able to work flexible hours.nnMust be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.nnThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.nnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.nnTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.nnDrug-free workplacennIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screennnCalifornia applicants: PleaseClick Here for CA Employee Privacy Policy.nnJob Category: Call Center / Dispatch / Reservationist / SchedulernnJob Type: Full TimennReq ID: 3380nnPay Group: CDBnnCost Center: 406nnThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.nnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.nnTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.nnDrug-free workplacennIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.nnCalifornia applicants: Please Click Here for CA Employee Privacy Policy.nnAbout TransdevnnCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.nnPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.