Benefits:
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Competitive salary
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Flexible schedule
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Training & development
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Job Title: Reservationist
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Location: The Northport Hotel, Northport, NY Position Type: Full-time/Part-time
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About The Northport Hotel: The Northport Hotel is a premier destination offering exceptional accommodations and world-class dining in a charming and historic setting. We pride ourselves on delivering personalized guest experiences and creating memorable stays for every guest.
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Job Summary:
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The Reservationist is responsible for managing guest reservations efficiently and courteously, providing a seamless booking experience, and ensuring all guest needs are met. The ideal candidate will have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.
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Key Responsibilities:
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Manage guest reservations: Handle all incoming phone calls, emails, and online inquiries related to room and dining reservations.
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Provide information: Offer detailed information about our dining options, and available menus.
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Maximize bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
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Input reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.
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Coordinate with departments: Work closely with the restaurant teams to ensure smooth communication of guest arrivals and requests.
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Resolve guest inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.
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Follow hotel policies: Ensure all reservations are made in accordance with hotel policies, including cancellation and modification terms.
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Qualifications:
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Previous experience in a reservationist, or customer service role (hospitality industry experience preferred).
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Experience with OpenTable or other restaurant reservation systems preferred.
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Strong communication skills, both written and verbal.
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High attention to detail and the ability to multitask in a fast-paced environment.
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Friendly, professional, and a team player with a passion for hospitality.
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Flexibility to work shifts, including evenings, weekends, and holidays.
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Benefits:
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Competitive hourly wage or salary (depending on experience)
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Employee discounts on dining and accommodations
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Opportunities for career growth within the hotel
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A supportive and dynamic work environment
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How to Apply: If you are passionate about hospitality and enjoy helping guests create unforgettable experiences, we encourage you to apply.