Job Description
This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. This position will also be a relief for the reception during sales and backup when needed in between sales.
The Opportunity:
The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related activities.
Responsibilities

• Process Bidder Payments
• Provide Customers with Information regarding fee structures and methods of payment
• Provide step by step information on how to register On- Line as well as how to direct customers to our axillary platforms and services.
• Provide Additional Support for our Key Room
• Maintain Confidentiality of all Information
• Ensure that Superior Customer Service is delivered always to all customers
• File, Photocopy as required
• Comfortable with Word/Excel
• Provide Additional Administrative support as needed by different departments
• Answer the Phones / Customer Courtesy calls post sale
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using Computers, and able to learn to use New Technology and Software
• Excellent keyboarding skills for Data Entry
• A Commitment to providing Outstanding Customer Service
• Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations
• Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment
• A Friendly, Outgoing, Patient Personality
• You Thrive working as Part of a Team, Pitching in Wherever you're Needed most • A High Degree of Personal Integrity
• A High Degree of Personal Integrity