Team Lead-Service Center
Location
US-MA-Fairhaven
ID
2024-37875
Schedule
Regular Full-Time
Remote
No
Department
SC-Service Center
Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Team Lead - Service Center

A career at Southcoast Health offers you:

A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Compensation: Pay rate will be determined based on level of experience.

Responsibilities
Position Reports to the Manager, Service Center Operations or designee. Responsible for ensuring the delivery of outstanding customer service, resolving issues, and delivering accurate information to Southcoast patients and providers. Responsible for the direct supervision of Service Center staff and ensures that all necessary tools and resources are available to meet or exceed department service requirements and servicing patients and providers across Southcoast. The Team Leader is also responsible for proactively and methodically identifying and resolving service barriers working with partner departments as needed to do so. The Team Leader will be involved in hiring decisions and assist in the training process, ensuring that every advisor is well prepared for their calls. They will continue to support advisors after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. The Team Leader should be analytical, supportive, and prepared to act a resource to advisors.
Qualifications

• Associate or Bachelors degree preferred or the equivalent knowledge and experience is required.
• Analytical and supervisory skills as well as proficient skills with Microsoft Office applications, including Excel, Word, and PowerPoint are required.
• Three to five (3-5) years of customer service experience is required.
• Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action and leading employees).
• Additional desired skills and competencies include: Proficiency with technology, including computers, software applications and phone systems.
• Ability to coach, train and motivate employees and evaluate their performance.
• Effective collaborative and proven process improvement skills.
• Demonstrated ability to successfully plan, organize and manage projects.
• Detail oriented, with excellent proof reading and editing skills.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Pay Range
USD $51,417.60 - USD $85,675.20 /Yr.