Patterson isn't just a place to work, it's a partner that cares about your success.nnOne of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.nnJob SummarynnThis position requires being in-person in Great Falls, MT. 8AM -5PM Monday through Friday.nnAs a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.nnAdministrative:nnAccurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.nnMaintain accurate customer and territory records, facility records, and document all customer interaction.nnGeneration of reportsnnMonitor scheduled shipment dates to ensure timely delivery.nnAccurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.nnGain understanding of and adhere to Accounts Receivables policies and practices.nnVerify price and terms in accordance with standard procedures and customer profitability profiles.nnMultitask and work within multiple computer systems and communication platforms simultaneously.nnMaintain a current knowledge of company products, policies and proceduresnnCustomer Support:nnDevelop strong working relationships across the business/functions, as well as with customers and manufacturing partners.nnProvide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.nnCommunicate any pertinent information received from customers to the outside sales representative or appropriate management.nnIdentify customer requirements and expectations in order to recommend specific products and/or solutions.nnThe Customer Service Representative may perform other duties as assignednnAdditional FunctionsnnIn addition to the essential functions listed below, the incumbent may perform the following additional functions.nnCSR InnMay also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.nnCSR IInnUpgrades telephone orders.nnIntroducing and promoting new products during calls.nnMay also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.nnCSR IIInnIdentify opportunities to increase sales through suggesting additional products based on past purchases and complimentary products.nnSuggests additional products based on past purchases and complimentary products.nnInitiate and complete follow up activities to close sales opportunities.nnUtilize selling processes and techniques to increase sales.nnPerform other customer service representative III duties as assigned.nnJob QualificationsnnRequired QualificationsnnHigh School Degree or equivalentnnExceptional customer service and organizational skillsnnAccuracy and strong attention to detailnnEffective verbal, written, and interpersonal communication skillsnnGeneral computer proficiency including knowledge of MS OfficennPreferred QualificationsnnAssociate’s Degree or equivalent combination of education and experience.nnAgricultural background with experience with production animal husbandry helpful.nnProficiency in SAP or related ERPnnEnvironmental FactorsnnThis position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.nnTravel and On-CallnnThis position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.nn#LI-OnsitennWhat's In It For You: ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:nnFull Medical, Dental, and Vision benefits and an integrated Wellness Program.nn401(k) Match Retirement Savings Plan.nnEmployee Stock Purchase Plan (ESPP).nnPaid Time Off (PTO).nnHoliday Pay & Floating Holidays.nnVolunteer Time Off (VTO).nnEducational Assistance Program (Tuition Reimbursement).nnFull Paid Parental and Adoption Leave.nnLifeWorks (Employee Assistance Program).nnPatterson Perks Program.nnEEO StatementnnAs a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.nnWe are Patterson. We welcome you.nnAt Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.nnAn Equal Opportunity EmployernnPatterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.