Why Wells Fargo:nnAre you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. We’re especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today.nnAbout this role:nnWells Fargo is seeking an Associate Customer Service Representative - Bilingual Spanish in Chief Operating Office - Operations. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.comnnIn this role, you will:nnSupport customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environmentnnPerform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systemsnnRegularly receive direction from supervisor and escalate questions and issues to more senior employeesnnInteract with team on basic information, plus internal or external customersnnRequired Qualifications:nn6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationnnBilingual reading, speaking, and listening proficiency in Spanish/EnglishnnDesired Qualifications:nnAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issuesnnAbility to execute in a fast paced, high demand, metric driven call center environmentnnExcellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracynnMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customersnnAbility to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find informationnnKnowledge, understanding and experience of internet, mobile, and social media technologynnJob Expectations:nnMust be able to attend full duration of required training period?nnThis position is not eligible for Visa sponsorship?nnAbility to work additional hours as needed ?nnSchedule may be eligible for a shift differential under the terms of the shift differential policynnMust work on-site at the location posted ?nnMust pass a validated writing assessment?nnMust complete and pass required language assessmentnnTraining Schedule: ·nnMonday-Friday 9:00 am-5:30pmnnWork Schedule:nnOperating hours for line of business Monday-Friday 9:00am-7:00pmnnWe're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidaysnnPosting Location(s):nn7711 Plantation Rd Roanoke, VA 24019-3224nnPosting End Date:nn18 Dec 2024nn*Job posting may come down early due to volume of applicants.nnWe Value DiversitynnAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnApplicants with DisabilitiesnnTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .nnDrug and Alcohol PolicynnWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.nnWells Fargo Recruitment and Hiring Requirements:nna. Third-Party recordings are prohibited unless authorized by Wells Fargo.nnb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.nnReq Number: R-408705