Bilingual Customer Service Representative InnApply now »nnDate: Nov 11, 2024nnLocation: Mason, MI, USnnCompany: Dart ContainernnLocation: Mason, MInnSupervisor: Jessica GoveannRecruiter: Amanda GreenwoodnnPay Grade: 13nnLooking for an opportunity to build your future? Dart is hiring!nnOur Administrative Sales team is looking for a Bilingual Customer Service Representative! This role is responsible for providing exceptional customer service to customers located in Mexico and other international markets through timely and accurate order entry, reviewing of orders, and responding to and resolving customer related issues.nnHere are some of the best things about working for our organization:nnVacation right away in your 2nd monthnnHybrid scheduling allowing for 2 days per week at homennAdditional time off including personal & sick timenn4% 401k employer matchnnVery affordable health insurancennCareer growth & mapping is a priority.nnOpportunity to volunteer with our Community Action Team for environmental stewardship.nnDay-to-Day Role:nnProcess customer orders and respond to routine customer inquiriesnnEffectively communicate with customers and internal departments on orders status and inquiries regarding order processingnnUtilize customer service software to accept incoming workload and prioritize responses received from both internal and external customersnnConsult and keep management apprised of non-standard order requestsnnWith guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolutionnnParticipate in department led training aimed at enhancing departmental knowledge and cross departmental collaborationnnUtilize customer notes to accurately respond to inquiries and process ordersnnCore Skills and Qualifications:nnThe ideal candidate must possess all of the following:nnHigh School diploma or equivalentnnSix (6) months of experience in a customer service fieldnnExcellent verbal and written skills in both Spanish and English, in order to communicate with internal and external customers; verbal skills to include a pleasant phone demeanournnStrong attention to detail and accuracynnAbility to work independently, multi-task, and make sound decisions without immediate supervisionnnMust be able to stay focused and engaged in a work environment that is open and activennAbility to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing prioritiesnnAbility to exhibit creativity and flexibility in solving customer problemsnnPreferred Skills and Qualifications:nnSix (6) months of customer service experience in a call/contact center environmentnnData entry experiencennSAP experiencennOverview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.nnBenefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.nnDart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.nn*THC testing ONLY when such testing is required by law.nnDart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.nn you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at Relay calls can be made by dialing 711 or the relay number for your state.nnIf you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at for assistance.