**Overview**

**Position Summary Details**

The Lead directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, and by clients. Must be bilingual in Spanish

**Pay: $24.75**

_The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data._

Shift : Morning/Early Afternoon - and Evening

**Benefit Information:**

ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (

**Responsibilities**

+ Demonstrate capability and interest in training others.

+ Can be relied on to train service technicians and trainees.

+ Respond to customer complaints with the proper amount of sympathy and empathy.

+ Lead the daily activities of operations team members.

+ Set priorities for the team to ensure completion of tasks.

+ Effectively lead a team with focus on maintaining the functionality and safety of operations.

+ Respond to client inquiries, requests, and concerns.

+ Utilize company policies and guidelines to solve work problems.

+ Monitor appropriate staffing levels and daily schedules.

**Qualifications**

+ Must be 18 years of age or older.

**Preferred Qualifications**

+ Customer Service Experience

+ One year of lead or supervisory experience

REQNUMBER: 95020

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.