Store - HOT SPRINGS, ARnnPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.nnEvent CoordinationnnPlan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.nnEngage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.nnDemonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.nnFacilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.nnCommunicate events with clients and store team members.nnComplete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.nnAdjust plans and events based on client’s feedback and needs.nnCreate backup or emergency plans to be executed as needed.nnEnsure client satisfaction for scheduled events.nnUphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.nnCustomer ExperiencennHelp customers shop, locate products, and provide them with solutions.nnProvide fast and friendly check out experience.nnEngage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.nnEducate customer on Voice of Customer (VOC) survey.nnAssist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)nnParticipate in the truck un-load, stocking and planogram (POGs) processes.nnComplete merchandise recovery and maintenance.nnPerform Store in Stock Optimization (SISO) and AD set duties as assigned.nnSupport shrink and safety programsnnAdhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.nnInteract with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team MembersnnCross trained in Custom Framing selling and production.nnParticipate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restroomsnnOther duties as assignednnPreferred Knowledge/Skills/AbilitiesnnPreferred Type of experience the job requiresnnEnergetic and enthusiastic and personality.nnThe ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.nnMust have excellent people skills.nnMust have experience working with children and children’s events.nnMust have good communication skills including written, verbal, and nonverbal communication as well as listening skills.nnMust have organizational skills, interpersonal skills, and creative problem-solving skills.nnRetail and/or customer service experience requirednnPhysical RequirementsnnWork EnvironmentnnAbility to remain standing for long periods of time.nnAbility to move throughout the store.nnRegular bending, lifting, carrying, reaching, and stretching.nnLifting heavy boxes and accessing high shelves by ladder or similar equipmentnnIf you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.nnPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early morningsnnApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job.nnAt The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ( and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels ( , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .nnMichaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.nnMichaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).nnEEOC Know Your Rights Poster in English ( Know Your Rights Poster in SpanishnnEEOC Poster Optimized for Screen Readers ( FMLA PosternnFederal EPPAC Poster (