Program Specialist Job Description
A. BASIC PURPOSE
The Program Specialist position focuses on two main tasks - ensuring quality services are being provided as well as pairing new DSPs with referrals that we have obtained. The Program Specialist develops relationships with clients, individuals, and Supports Coordinators to determine open needs, successful placements and identifies additional business opportunities.
Program Specialists are responsible for building a network of qualified candidates, evaluating skills in relation to individual pairing, negotiating compensation, overseeing the completion of onboarding requirements, and managing active direct support professionals. They are also expected to share best practices, maintain, and develop relationships within the industry to foster stronger business relations.
B. PRIMARY DUTIES AND RESPONSIBILITIES

• Develops and executes recruitment strategies to attract, screen and hire quality Direct-Support Professionals (DSPs) who meet the office's immediate and projected needs
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Responsible for the sharing of on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to individual needs through screening and interviewing.

• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
• Negotiates salary, terms, and conditions of employment with candidates
• Schedules DSPs for initial placement and ongoing assignments
• Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed.
• Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities

• Ensure individual, family and referral source expectations are understood and met while addressing and resolving concerns relating to customer service or DSP performance
• Incorporates DSP retention strategy into daily routine
• Reviews Progress Notes and implements improvements where needed.
• Responsible for learning all functionalities and operations of the branch office
• Adheres to and promotes company policies and procedures
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines
• Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
• Responsible for oversight of revenue cycle management

• Demonstrates a commitment to advancing 365 Health Services, LLC
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
• Performs other duties as necessary

C. MINIMUM REQUIREMENTS

• Bachelor's Degree (preferred) or equivalent experience working with individuals with IDD.
• Must meet all federal, state, and local requirements
• Excellent written and verbal communication skills
• Strong analytical skills
• Results driven, sense of urgency, and high standard of professionalism

Physical/Work Environment Requirements: Job Title: Client Service Manager Physical/Work Environment Requirements Rarely Occasionally Often Frequently Sitting x Standing x Walking x Lifting <10 lbs x Carrying <10 lbs x Lifting >10 lbs x Carrying >10 lbs x Squatting x Bending x Kneeling x Reaching Overhead x Reaching Forward x Travel x Exposure to Infectious Wastes x Exposure to toxic chemicals x Exposure to Needles/Bodily fluids x Exposure to Radiation x