Position Details
Summary
Operating Title
MUB Operations & Events Manager
Long Classification Title
Campus Location
Durham
Department
UNH Memorial Union Building
Summary of Position
In close partnership with the Assistant Director for MUB Operations & Events, this position helps manage day-to-day building operations and event services, and has primary responsibility for overseeing student hourly personnel in the Granite Square Station (student postal station) in a highly visible and vibrant student union environment. Each year the Memorial Union Building (MUB) sees over one million visitors and holds thousands of meetings and events. This role lends critical support to both the University and Memorial Union missions - enhancing student success and well-being, supporting a wide variety of student life activities, and creating opportunities for student development and engagement.
Acceptable minimum level of education
Bachelor's
Acceptable minimum years of experience
2 years
Additional Job Information
Posting Number
PS4992FY25
Other minimum qualifications

• Typical schedule will be 10am-6pm, Monday through Friday
• Willingness to work on a flexible basis when high profile events fall outside typical working hours including some late evenings and weekends
• May need to respond to student staff inquiries after hours
• Ability to work well with a wide variety of constituents including students, faculty, staff, community members, and external groups
• Comfort learning new software and working with audio-visual equipment

Additional Preferred Qualifications

• Master's Degree in higher education related field
• Experience working in a college student union or other higher education environment
• Experience recruiting, hiring, training, and supervising student leaders/employees
• Demonstrated effective communication skills, both verbally and in writing

Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
Time Information (FTE)
1.00
Grade
18
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
Posting Details
Posting Date
11/18/2024
Open Until Filled
Yes
Closing Date
Posting Open to Internal Candidates Only?
No
Interested Internal Candidates Exist?
No
Job Category
Salaried Staff (Exempt)
Appointment Type
Regular
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.
None applicable
Duties / Responsibilities
Job Duties
Duty/Responsibility
Provide leadership for student hourly personnel efforts in Operations, to include:

• Recruit, hire, train, supervise, and evaluate approximately 35 student employees who are responsible for daily building operations including event and client services, room set ups, information desk management, policy enforcement, and emergency procedure implementation
• Manage student employee scheduling, timekeeping, and payroll
• Utilize a student development approach when coaching student employees or addressing disciplinary situations following Memorial Union and University of New Hampshire protocols
• Participate in weekly Facilities & Operations meetings to streamline communication and collaborate with Facility Manager and their respective staff
• Manage the showing of Digital Cinema Package (DCP) films in the MUB Theaters including training student employee staff on the process

Duty/Responsibility
Provide leadership for management of Granite Square Station including both Student Postal Center and Ship Store to include:

• Recruit, hire, train, supervise, and evaluate mail room staff including one part-time professional staff assistant and approximately 25 student employees
• Manage scheduling, timekeeping, and payroll for all Granite Square Station employees
• Direct and manage receipt, sorting, and distribution of first class/bulk mail for 11,000+ students, using current technologies, oversee and control all aspects of the mailing address process, to include initial assignments, deletions, inactivation, reactivations, and changes of addresses in student database.
• Using a Cloud based/computerized Tracking Parcel System (SCLogic), direct and control the receipt, sorting, cataloging, distribution, and delivery for 200,000+ packages annually. Record, research, and analyze databases, and use to respond to inquiries and prepare reports. Supervise and prioritize receipt, sorting, and distribution of incoming campus mail for 12+ internal departments and 200+ student organizations.
• Ensure Postal Mate point-of-sale system is maintained.

Duty/Responsibility
Additional administrative duties include:

• Fulfill duties of Assistant Director of Operations & Events in their absence.
• Maximize use of resources including funding, personnel, facilities, and time.
• Serve on Memorial Union and university committees.
• Contribute to the development of short- and long-range plans.
• Gather, interpret, and prepare data for studies, reports, and recommendations.
• Participate in professional development opportunities to remain on the forefront of the field.
• Other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

1. Resume/Vita
2. Cover Letter

Optional Documents