Retail Team Member - Event Coordinator

job
  • Michael's Inc
Job Summary
Location
Green Bay ,WI 54311
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
03 Dec 2024
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Job Description

Store - GREEN BAY, WI

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Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

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Event Coordination

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    Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.

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    Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

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    Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.

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    Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.

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    Communicate events with clients and store team members.

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    Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

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    Adjust plans and events based on client’s feedback and needs.

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    Create backup or emergency plans to be executed as needed.

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    Ensure client satisfaction for scheduled events.

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    Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

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Customer Experience

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    Help customers shop, locate products, and provide them with solutions.

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    Provide fast and friendly check out experience.

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    Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

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    Educate customer on Voice of Customer (VOC) survey.

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    Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

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    Participate in the truck un-load, stocking and planogram (POGs) processes.

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    Complete merchandise recovery and maintenance.

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    Perform Store in Stock Optimization (SISO) and AD set duties as assigned.

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    Support shrink and safety programs

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    Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

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    Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

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    Cross trained in Custom Framing selling and production.

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    Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

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Other duties as assigned

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Preferred Knowledge/Skills/Abilities

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Preferred Type of experience the job requires

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    Energetic and enthusiastic and personality.

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    The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.

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    Must have excellent people skills.

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    Must have experience working with children and children’s events.

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    Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.

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    Must have organizational skills, interpersonal skills, and creative problem-solving skills.

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    Retail and/or customer service experience required

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Physical Requirements

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Work Environment

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    Ability to remain standing for long periods of time.

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    Ability to move throughout the store.

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    Regular bending, lifting, carrying, reaching, and stretching.

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    Lifting heavy boxes and accessing high shelves by ladder or similar equipment

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    If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

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    Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

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Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

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At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ( and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels ( , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit?

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At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

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Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

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Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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EEOC Know Your Rights Poster in English (

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EEOC Know Your Rights Poster in Spanish

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EEOC Poster Optimized for Screen Readers (

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Federal FMLA Poster

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Federal EPPAC Poster (

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