Location: Hybrid Work Model
We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work.
Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!
As a Property Claim Representative , you will be a part of the core property team working in a hybrid model in our Home Office. You will be a key player on the team responsible for handling an assigned volume of low to moderate complex Personal and Commercial lines first party property claims. Be responsible for internal and external proactive hospitality service by setting expectations, building rapport, and responding to requests in a timely manner. Participate in claim-sponsored workshops, training sessions, claims round tables and resolution strategy sessions and participate in CAT claims handling as needed.
How You'll Make an Impact

• Manages assigned volume of 1st party Property claims within Personal and Commercial underwriting verticals
• Assists other Claims lines of business in assessing and investigating 3rd party Property Damage claims.
• Performs in-depth investigations, manage dispute resolution activity and participate in CAT claims handling as needed
• Occasionally completes local onsite field inspections and handling as assigned
• Investigates, evaluates, negotiates and settles assigned claims within authority limits
• Develops and follows strategic action plans throughout the life of the file
• Provides proactive hospitality by appropriately setting expectations, building rapport, and responding to requests timely
• Builds relationships and appropriately communicates with agency partners, internal and external stakeholders
• Implements proper recognition, investigation, referral and communication regarding subrogation
• Detects and mitigates fraud when investigating claims
• Sets accurate initial reserve in a timely manner and continually reviews accuracy in the context of ultimate probable exposure
• Writes estimates utilizing company approved estimating software
• Maintains appropriate file expenses containment and utilizes approved suppliers
• Assists team development with subject matter expertise learning, onboarding assistance, and assisting supervisor as needed
• Completes training as assigned including advanced property training
• Handles special projects as assigned
• Participates in claim-sponsored workshops, training sessions, claims roundtables and resolution strategy sessions

What You'll Bring

• Ability to obtain and maintain all required state department of insurance adjusting licenses and CE's within 90 days of employment
• Bachelor's degree and 2 year of related experience
• Or Associates degree and 3 years of related experience
• Or 4 years of related experience
• Travel as needed
• Possess a positive, professional, cooperative, and quality-conscious service attitude
• Excellent analytical and decision-making skills
• Ability to execute complex coverage analysis and resolution strategies
• Ability to work independently
• Team player mentality
• Ability to manage external suppliers assigned to claims
• Ability to professionally interact with our customers
• Ability to investigate, gather facts and information, and analyze coverage
• Possess an innovative and continuous improvement mindset
• Ability to work under pressure, deal with interpersonal conflict, and handle a heavy workload
• Possesses analytical and problem-solving skills
• Possesses verbal and written communication skills, including negotiation, presentation, and influence skills
• Ability to understand Central Insurance's policies and processes
• Understands and utilizes various resources including technology and tools
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements

Preferred

• Property claims experience and/or construction experience
• Customer service experience
• Knowledge of Verisk (Xactimate and Xactanalysis) estimating platform

Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid #LI-AS1
Other details

• Job Family Insurance Claims- Core

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