Description MaineHealth Corporate Professional - Clinical Req : 1422 Trellis Health, a start-up subsidiary of MaineHealth, is actively building out their new care team Extra information about Trellis Health will not be found online, but can be found by contacting: Connor Lemay | Connor.LemayMaineHealth.org | 207-661-6892 Position Summary At Trellis Health, we are on a mission to transform primary care. We seek a Lead Medical Assistant who is not just skilled in their role, but is passionate about pioneering innovative healthcare solutions. As part of a start-up subsidiary of Maine Health, you will play a crucial role in shaping our clinical practices and patient experiences from the ground up. This position requires flexibility, a high level of autonomy, and a proactive approach to both problem-solving and patient care. The Medical Assistant - Lead is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the Trellis Health clinic running smoothly. In addition to administrative duties, the Medical Assistant - Lead performs clinical duties under direct provider supervision in accordance with state medical practice acts. The Medical Assistant - Lead is an integral member of a Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients, and sets the standard of care for other Medical Assistants to follow. Required Minimum Knowledge, Skills, and Abilities (KSAs) 1.Education:High school diploma or GED preferred. Must meet one of the following requirements: graduated from an accredited vocational institution or community college in Medical Assisting with 160 hours of clinical experience completed; or completion of an Adult Education Medical Assistant program and 6 months of clinical experience in a practice setting; or 1 year of clinical experience in a multi-provider practice setting (equivalent experience will be evaluated on a case-by-case basis). 2.License/Certifications:Current AAMA, NHA, AMT, or NCCT certification required. Current BLS certification required. An NH Med Tech License is required for those positions located in New Hampshire. 3.Experience:2-5 years of experience as a Medical Assistant required. 4.Basic Life Support certification: Within first 90 days. 5. NSHC Health Coaching Certificate within 6 months. (facilitated with Trellis Health). Additional Skills/Requirements Required: Conduct telehealth visits as part of our commitment to providing access to care. Must possess strong digital literacy skills, demonstrate proficiency with telehealth platforms, and maintain a high standard of patient care and communication in a virtual setting. EMR Experience. Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families. Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. Mindset focused on resolving problems for patients and achieving team goals. Must be detail-oriented to ensure accuracy of reports and data. Skilled in basic phone and computer operation. Spoken and written fluency in English. Additional Skills/Requirements Preferred: Exceptional oral and written communication skills, time management skills and organizational skills. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to maintain effective and organized systems to ensure timely patient flow. Ability to act calmly in busy or stressful situations. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.