Customer Service Management Trainee

Pay from $25 to $30 per hour

Pennsylvania Branch
700 Uline Way, Allentown, PA 18032

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold – apply for this unique opportunity now!

Better together! This position is on-site, and we are looking for people who share our passion.

Training Hours: Monday - Friday 8:30 AM to 5 PM. Various shifts available.

Position Responsibilities 

• Master all aspects of customer service management through a comprehensive hands-on training program.

• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.

• Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.

• Strong track record of customer-focused service, teamwork and attention to detail.

• Prior leadership / management experience is a plus.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.? 

• 401(k) with 6% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center. Beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is proud to operate as a drug-free workplace.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore