OverviewnnWe’re immediately hiring for Westbury, NY office! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.nnThe starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance.nnThis position is located in our office in Westbury:nn775 Old Country Rd, Westbury, NY 11590nnResponsibilitiesnnGreet all customers using prescribed, appropriate dialogue as they arrive on the lot.nnRemind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.nnAdvise and review rental charges; and provide an accurate receipt to the customer.nnInquire about service, satisfaction and document dissatisfaction.nnDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.nnUse of proper statement to determine if vehicle is being returned with full tank of gas.nnComplete a service alert for any mechanical and or body damage communicated by the customers.nnIdentify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.nnIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.nnKeep lot organized for ease of access and traffic flow.nnUnderstand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.nnUnderstand the damage loss report reporting procedure.nnEqual Opportunity Employer/Disability/VeteransnnQualificationsnnMust be at least 18 years old.nnMust have two years college experience OR at least two years of customer service experiencennMust have a high school diploma or GEDnnThe ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.nnMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.nnMust be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.nnMust be able to read, write, and speak EnglishnnApart from religious observation, you must be available to work the following schedule: Sunday: 8:30am-12:00pmMonday: 7:30am-1:00pmTuesday: 7:30am-1:00pmWednesday: OFFThursday: OFFFriday: 12:30pm-6:00pmSaturday: 8:30am-12:00pmnnEnterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.