Position: Customer service Representative

Duration: 12 Months Contract

Location: Cary, IL 60013

Shift Label: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday

Shift Comments: During initial training phase employee will work 8:30am-5pm. After training employee full shift will be 9:30am-6pm.

Overview

• Provides customer services relating to sales, sales promotions, installations and communications.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys.
• This position requires knowledge that is acquired through experience, specialized education or training.
• The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
• The job requires a basic understanding of work routines and procedures in own discipline.
• The technical procedures for this level are well defined.
• The job works within well-defined procedures that may involve a variety of work routines.
• This job typically requires a minimum of 2 or more years experience.