This is an exciting opportunity to join the Rental Operations Team in Plymouth Rock Assurance's Independent Agent Channel. Our well-established Rental Operations Team centralizes all rental needs for 1st and 3rd party auto claims. The Rental Operations Representative is responsible for creating and managing all aspects of our rental reservations in accordance with State requirements. We offer robust training and growth opportunities aimed at helping you build a long-term career with Plymouth Rock Assurance.

This is a Hybrid position. Our office schedule is 4 days per week in-office and 1 day per week remote. This position must work onsite in either our Woodbridge, NJ or Parsippany, NJ office.

Perks:

• Office Schedule
• 4 weeks paid time off + 9 paid national holidays per calendar year
• Robust wellness & health and fitness reimbursement programs
• Yearly 401(k) bonus
• Tuition reimbursement
• Auto and home insurance discounts
• Volunteer opportunities
• 2:1 Matching charity donation program
• Company-paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans

Qualifications and Education:

• A friendly, customer service focused orientation.
• Excellent communication, organization and interpersonal skills.
• Excellent interpersonal skills and the ability to work both independently and with others.
• Ability to handle multiple tasks simultaneously.
• Ability to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor.
• An Associates or Bachelor’s degree preferred; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience.

Essential Functions and Responsibilities:

• Read and interpret insurance policies, State Regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines
• Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc.
• Demonstrate high energy and motivation to follow up and take ownership.
• Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc.
• Adheres to privacy guidelines, law, and regulations pertaining to claims handling.
• Required to obtain needed licenses within the first 90 days.
• Other duties as assigned.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.