Under the direction of the Epic Training Manager, this position is responsible for working with Principal Trainers to master facilitation of classroom training of Epic across all applications supported by the COPC training program. In addition to training end-users in classroom settings, the Credentialed Classroom Trainer will work with end-users one-on-one during go-lives, or in other circumstances when assigned. This position will also work with Principal Trainers to help develop classroom curriculum and for testing training environments and system upgrade builds to production.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Prepare for class presentations, which may involve paneling or mock runs of new materials.
• Set up the classroom.
• Facilitate classes.
• Cross train in all applications supported by EHR training program.
• Incorporate feedback from others into existing training and training administration procedures.
• Facilitate one-on-one support training and user settings labs for providers or other attendees.
• Administer end-user proficiency assessments and in-system checklists.
• Follow up on any outstanding questions that arise in the classroom.
• Collect feedback from trainees in class and communicate that information to the Training Manager.
• Support end users with onsite live support during go lives.
• Administer post-live refresher, optimization, and skills-enhancement training.
• Help Principal Trainers update training materials when assigned.
• Test lesson plans and training environment build.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Licensures & Certifications
• Required: High School diploma or GED Equivalent.
• Required: COPC credentialed in all Epic applications supported by assigned training program(s), or ability to obtain COPC credentialing within 6 months of hire date in job.
• Preferred: At least one (1) year prior experience in a healthcare related setting
Knowledge, Skills & Abilities
• Strong verbal communication and public speaking skills.
• Knowledge and experience in adult education.
• Knowledge of organizational workflows.
• Epic system knowledge
• Strong interpersonal skills.
• Willingness to learn.
• Ability to adapt to change.
• Demonstrates flexibility with respect to required changes in training content and delivery methods.
• Cooperative and approachable and take time to listen to and address others' questions or concerns.
• Ability to build rapport easily.
• Comfort with technology.