ROLE SUMMARY:

This role is to handle the daily handling of Import functions for operations and support Customer Service. Duties will include sending Delivery Orders and Dispatching shipments to carrier for final delivery, further following up to ensure pickup was made and delivery was completed.

CORE RESPONSIBILITIES:

• Verify bill of lading number, piece count, container numbers (and total number of containers) shown on delivery order against arrival notice or bill of lading.
• Ensure shipment has arrived and is released/available for pick up from the pier/railyard.
• In the case of inland cargo, ensure containers are moving to destination.
• Updating ETA in the system as needed. When D/O already issued ETA must be updated in the D/O screen as well as in the open tracking screens. If there is a change in ETA F6 notes must be updated as well.
• Obtain Pick up numbers when required and ensure they are passed along and acknowledged by carrier (trucker).
• Email delivery order(s) to trucker
• Confirm receipt of delivery order in written format wherever possible.
• Update system with delivery order sent details.
• Pay Pier Pass (Los Angeles / Long Beach terminals only). Done in all offices as necessary.
• Claim container for Port Check/Clean Truck (if necessary).
• Ensure cargo has been moved out of the terminal/rail yard (prior to last free day).
• Verify delivery dates are input in our system by truckers when required.
• Obtain Proof of Delivery where required based on client specifications.
• Enter Proof of Delivery Date into the operations system.
• Monitor Delivery Order Not Sent Report daily/Missing Delivery Report daily.
• Customs examinations, including processing of payment (Check or credit card).
• Must have approved demurrage guarantee form from client (Customer Service to obtain).
• Advise Customer Service representatives of any delays in delivery of cargo so they can contact client.

QUALIFICATIONS:

• Minimum of 2-3 years relevant work experience.
• Excellent written and verbal communications skills, statistical analysis, time management, human relations, and organizational skills.
• Strong organizational, analytical and motivational skills along with an ability to thrive in a fast-paced, metrics-driven, performance-based environment with stretch goals.
• Team orientated with excellent oral and written communication skills.
• Advanced knowledge of Excel, Word and Access.

*Position is Non-Exempt (OT Eligible)*