POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is looking for an experienced human resource generalist to support and execute our people initiates by promoting positive employee relations and retention, ensuring compliance with State and Federal Agencies, and providing comprehensive HR support.  Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.  

This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

SALARY

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

 Key Responsibilities:

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• General HR support, in partnership with operations
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• Perform timely and accurate entries to the HRIS databases
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• Ensure policies are administered fairly and consistently throughout the area of responsibility
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• Perform audit and compliance functions as requested on items such as audit reports verification and payroll information
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• Maintain employee records in compliance with state and federal requirements
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• Communicate and execute necessary changes to policies and procedures
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• Understand business goals and recommend effective HR strategies
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• Monitor employee engagement with a "hands-on" approach that may include remote interactions
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• Perform employee relations functions, including problem-solving and dispute resolution
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• Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
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• Passion for innovative HR solutions and process improvement
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• Drive effective employee relations, retention, and reward programs
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• Comfort with high volume workload
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• Manage multiple priorities
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• Excellent organizational and interpersonal skills
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CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views.  Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

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• 2+ years of experience as an HR Generalist
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• Bachelor's degree in Human Resources, Business, or related field or equivalent experience
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• Exceptional interpersonal & communication skills
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• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
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• Understanding of training tools and techniques
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• Possess effective conflict resolution skills
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• Possess time management, planning, organizational and multi-tasking skills
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• Excellent presentation skills (oral and written)
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• Ability to work in a professional but fast-paced environment
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• Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
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• Address knowledge, expertise, and performance gaps with constructive feedback
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• Comfortable with providing and accepting critical feedback. 
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• Capable of prioritizing and organizing work efficiently to meet deadlines
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PREFERRED QUALIFICATIONS:

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• Military, local, state or federal government experience is a plus
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• Experience working in a contact center environment is a plus
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• Graduation from an accredited two-year or four-year college or university is a plus
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• SHRM-SCP or similar certification is a plus
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COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

JUST A FEW OF THE BENEFITS

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• Medical, Dental, and Vision Coverage Options
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• Paid Time-Off
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• Regular Raises
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• Work-at-Home Opportunities
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• Advancement Opportunity
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• Fun, Engaging Work Environment
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• Casual Dress Code
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• Cash and Prize Contests
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PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

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• Must be authorized to work in the country where the job is based.
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Subject to the program and location of the position

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• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
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• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.
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REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.