Pinehurst Medical Clinic (PMC)
PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.
What will you do as a PMC Call Center LPN?
The Telephone Triage/Call Center nurse performs nursing triage functions in the care and treatment of patients under the direction of the physicians at Pinehurst Medical Clinic. The Telephone Triage/Call Center Nurse is trained to ask patients highly specific questions to accurately determine their concern and refer them to an appropriate health care professional or resolve their concern if appropriate and time allows (i.e. prescription refills, etc.)
A day in the life of a PMC Call Center LPN :

• Carries out specific nursing phone triage for the care of PMC patients under the direction of the physician(s)
• Answers incoming calls from the patients, reviews patient records, schedules appointments, uses the EMR task function, documents in patients records, provides education to patients, acts as liaison for patients-directing calls for referrals, answers questions and provides other information as needed. The call center nurse understands when to escalate calls to physicians/administration or others.
• Is able to refill prescriptions based on physician practice/policy for refills.
• Understands precertification process and may call for pre-certifications especially prior authorizations for medications. Works with patient account representatives and secretary to facilitate referrals and patient care.
• Help maintain patient flow and workflow by work collaboratively as a team member with the clinic staff to provide a high quality and efficient service to patients and clinic.
• Recognizes patient rights and provides for confidentiality of patient information and for dignity through own performance and in relationship with others.
• Collaborates with other disciplines; promotes and supports research activities; and utilizes available resources to provide and improve patient care.
• Participates in department staff meetings as required.
• Participates in quality improvement team efforts, including meetings to discuss quality assurance improvement initiatives.
• Practices safety, environmental, and/or infection control methods. Identifies and/or communicates any safety issues for the clinical equipment, building, follows-up to ensure completion.
• Performs other related duties as required by supervisor for the benefits of patient care and department needs.

What we can offer
PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That's why, as part of the PMC team, you'll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits click here Benefits Information
Required Qualifications
Licensed as LPN in accordance with the North Carolina statutes. CPR certified required within the first 90 days.
Preferred Qualifications
Two year's experience as LPN in an outpatient office environment preferred.
Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Hourly (Non-Exempt)
The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Day Shift, Monday - Friday
Hybrid position: 2 to 3 days per week on-site
40 hours/week