Your ImpactnnAll Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Manager, this means: (1) Being friendly and professional, and engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access. The Merchandising Service Manager (MSM) oversees store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. This associate supervises the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising his/her own team, the MSM coordinates with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store. In many cases, the MSM must interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.nnWhat you will donnTeam LeadershipnnSchedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategynnGuides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)nnDelivers onboarding and training, provides on-the-job coaching, and mentors MSAsnnCoaches MSAs on performancennCreates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needsnnHandles disciplinary actions and proactively partners with HR business partnernnManages project and travel expenses and weekly payrollnnIdentifies and resolves project and/or store-level issues using available resourcesnnSummarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teamsnnIdentifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriatennCustomer ServicennProvides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsnnSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandisennListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessarynnDemonstrates sincere appreciation to customersnnCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programsnnSupports those that directly help customers by providing the tools and resources needednnIn-stocknnOversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogramnnConfirms that all signage, reorder stickers, pricing, and product information is accuratennConfirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standardsnnCollaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materialsnnLeads efforts of buyback items and ensures they are pulled, prepped, and ready for shippingnnOversees the proper processing of damaged productsnnCoordinates with Merchandising Service Supervisor to ensure all supporting materials are available and logistics are in place to complete projectsnnClean and Safe StoresnnDetects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionnnEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasnnMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesnnAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesnnOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)nnMaintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatednnAudit and update pricing labels inside and outside the store to ensure accuracynnFollow state-specific guidelines on price changes (Pricing Policy SF-06)nnIn addition to the above responsibilities, this individual is held accountable for other duties as assignednnMaintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatednnAudit and update pricing labels inside and outside the store to ensure accuracynnFollow state-specific guidelines on price changes (Pricing Policy SF-06)nnLead green polo teams to help merchandise our live goods in garden centersnnLead daily pricing functions for the stores.nnLead teams ranging from between 11-21 employeesnnCommunicate and coordinate with night teams on execution of projectsnnControl and stay to plan on display and fixture expense linesnnContinue to staff teams to the authorized head countnnOversee large third party labor projects when needednnThis position manages/supervises peoplennRequired Qualifications:nnHigh School or GED General Studies 1-2 Years 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience) RequirednnLess than 1 year 6 Months Experience as a team lead or leading others in an informal capacitynnPreferred Qualifications:nnLess than 1 year 1 Year Supervisory experience including coaching/training and evaluating the performance of direct reportsnnLess than 1 year 6 Months Merchandising experience including reading planograms, setting up and tearing down displaysnnLess than 1 year 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipmentnnAbility to read, write, and perform basic arithmetic (addition, subtraction)nnAbility to work overnight and weekends as requirednnWorking knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).nnAbout Lowe’snnLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.nnLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.nnStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit