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The Opportunity
Description
We're looking for a Remote Customer Service Representative , working in BPO industry in 4000 Luxottica Pl, Mason, Ohio, United States .

• Assist customers telephonically and non-telephonically with service and support issues.
• Resolve problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Act as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensure productivity, revenue generation, and quality levels are met to meet and exceed customer and LUX expectations.
• Use courteous and professional language.
• Work effectively in a team environment.
• Create a win-win resolution to problems.

Our Client
Our client is a leading provider of comprehensive workforce and outsourcing solutions. With over 70 years of experience, they specialize in offering a wide range of services including consulting, staffing, recruitment, human resource management, vendor management, and outplacement.
Having established a global presence, our client has successfully catered to the needs of numerous Fortune 100 companies. They excel in providing staffing solutions for various sectors such as office services, call centers, light industrial, and electronic assembly.
Their commitment to delivering the highest quality workforce solutions is reflected in their strong reputation. They strive to offer the best opportunities to every candidate and ensure that organizations receive the most suitable workforce. This is achieved through their dedication to exceptional service, teamwork, and unwavering integrity.
Experience Required for Your Success

• High School or equivalent preferred (HS Diploma is not required for this role, as long as they have relevant work experience)
• Need to be local within 1 1/2 hour driving distance from Mason location
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• CS orientation
• Intermediate PC knowledge
• Knowledge of Windows operating systems
• Proficient with Microsoft Office
• Fluent with Internet and mainstream web browsers
• Commitment to providing resolution to customer issues on the first contact
• Strong English comprehension and a good command of grammar
• Previous experience in a telephonic or personal customer contact position
• LUXRetail store/field experience

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?