We're looking for Bilingual Customer Service Representatives proficient in English and Spanish. Be the important link between Safelite and our customers - where you'll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience.
*Find a Career. Gain a Family.*
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
*A day in the life:*
* Answer incoming phone calls from policyholders, insurance agents or auto glass shops - listening to each customer's needs and concerns.
* Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
* Communicate and resolve issues with an empathetic and patient mindset.
* Operate various computer-based systems to enter data quickly and accurately into Safelite's systems in real-time.
*Required Qualifications:*
* Must be 16+ years of age
* High school diploma or equivalent (or actively enrolled)
* Ability to operate a computer and telephone system while seated for extended periods of time
* Ability to work one weekend day per week
*Preferred Qualifications:*
* Prior experience in customer service preferred
* Experience utilizing several computer-based systems at a time, with the ability to type 30+ words per minute
*Training:*
* Classroom training lasts approximately 2 weeks - conducted in-person at a Safelite contact center.
* Following classroom training, work begins with close supervision with support from leadership and the training team.
* Hours of training vary; evening classes are available.