Job Title Global Transitions Director, Portfolio Administration Job Description Summary The Portfolio Administration Transition Director plays a crucial role in leading a team of dedicated Transition Managers to establish Portfolio Administration service delivery for both new and existing clients. Following the award of new business through a competitive bid process, the transition program introduces clients to Cushman & Wakefield, aiming to deliver a seamless transition with no disruption. The PA Transition Leader is key to achieving these goals and setting the stage for successful client engagements. This position is integral to process development, systems setup, role definition, change management, operations, governance, and performance measurement, all while ensuring the highest standards of customer service and industry excellence. Job Description: PA Transition Program Leadership Lead the Portfolio Administration transition program, ensuring smooth new account setups and expansions for existing clients. Proactively monitor business development activities to anticipate upcoming transition assignments, resource requirements, timelines, milestones, and commitments made during the solutioning phase. Ensure proper resource allocation and timely initiation of each transition project. Balance the workload of transition team members by considering the number of active transitions, as well as the complexity, scope, and size of each. Contribute to the development of a comprehensive Transition Toolkit, including standard templates, transition plans, timelines, deliverables, budget tracking, and client communication templates. Track, report, and manage overall transition program activities, ensuring compliance with contract obligations, scope of work, and KPIs. Identify risks and develop mitigation strategies. Assist with business development and support new business initiatives through technology demonstrations and proposal activities. As a "Player/Coach" lead by example by managing the transition team and serving as a Transition Manager on complex transition projects. Talent Management Provide leadership to a team of experienced Transition Managers ensuring team members are well-positioned for continued success in their roles. Conduct performance reviews, annual goal setting, mid-year discussions; assist HR with setting team member compensation, merit increases and bonus awards. Work closely with HR and Talent Management to identify and recruit talent; seek assistance on people-related issues, needs, support, etc. Develop succession planning and career development initiatives. Provide training and support to staff. Client Relationship Management Develop and maintain strong client relationships. Enhance client satisfaction and retention. Address client concerns and feedback promptly. Support Account Leadership and/or brokers with client-related needs, issues, requests. Provide follow-up with brokers and account leads. Instill a highly responsive, client-centric culture within the Transition team. This applies to both internal and external clients. Performance Tracking Monitor transition program activities and analyze data to highlight progress. Generate reports and dashboards to provide clear visibility into transition program status. Utilize performance metrics to pinpoint areas for improvement. Ensure all transition-related documentation is accurately maintained and updated. Develop and maintain comprehensive transition playbooks, templates, and tools. Record lessons learned and best practices for future transitions. Communication Develop and maintain communication plans to keep all stakeholders informed. Address stakeholder concerns and provide regular updates on transition program activities. Facilitate meetings and presentations to communicate transition plans and progress. Risk Management Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the transition process. Conduct risk assessments and implement contingency plans. Budget & Financial Management Develop and manage transition budgets. Ensure proper revenue recognition and invoicing and review account P&L's monthly. Ensure transitions are completed within the agreed-upon timeframe and budget. Monitor financial performance and implement corrective actions as needed. Other Duties Conduct post-transition reviews and assessments. Identify opportunities for continuous improvement in transition processes. Stay current with industry trends and best practices in transition management. Facilitate the collection and deployment of best practices. Share knowledge and insights across teams. Have a thorough understanding of the Portfolio Administration platform and identify opportunities for enhancing service solutions and capabilities to existing clients. Qualifications Bachelor's Degree preferred in any field; business, finance/real estate, accounting ideal 7 years of relevant work experience Ability to understand, interpret, and abstract complex real estate lease terminology Working knowledge of financial terms and financial statements Ability to manage multiple priorities Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) J-18808-Ljbffr