Outlet 1 Server Requisition ID: 2024-59413 Category: Food and Beverage Job Location: US-NY-New York Property: NoMo SoHo Compensation Type: Hourly Company Overview: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. Location: Inspired by its Crosby Street location, NoMo blends nostalgia with modern for an authentic and unique SoHo experience. Guests can enjoy farm-to-fork seasonal cuisine at NoMo Kitchen or relax daily with morning coffee and tea in the Library Lounge. Overview The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment. Responsibilities Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Consistently upsell food, beverage, and promotional items to guests. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Qualifications High School diploma or equivalent and/or experience in a hotel or a related field preferred. Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. J-18808-Ljbffr