CoveCare Center (Formerly known as Putnam Family & Community Services, Inc.,) a private non-profit agency providing substance use disorder treatment services in Putnam County, NY, has a full-time opening for an Office Manager . We are seeking an individual that shares our vision of partnering with individuals, families and the community to foster hope, wellness and recovery. Position Summary: The Office Manager acts independently, performing and supervising complex support operations that assure the smooth functioning of facilities, front office and satellite clinics. This work calls for the frequent use of independent judgment regarding agency policy and procedures and attention to detail. Responsibilities: Prioritizes workflow and directs activities of the front office staff; Assigns work to and supervises the support staff and maintains uninterrupted coverage, including back-up of the reception desk. Proficiency with MS Office Suite, EHR systems, internet fluency including knowledge of using office equipment and tools (e.g. scanners, fax and copy machines); Provides administrative support for the clinical staff; including EHR training. Responsibility for scheduling of all physicians and clinician appointments to minimize effect of no show/cancellations. Collaboration with the Vice President of Behavioral Health for new policies to maintain efficient scheduling; Reviews support office procedures and modifies/changes as necessary, complete knowledge of all agency programs, referrals and intake registration process; Reviews daily cash receipts reconciliation; Responsible for maintaining open/closed charts, according to regulations and for requests for medical records; Insures patient accounts demographics and insurance information are up to date & preparing the daily schedules for front desk to facilitate co-pay, coinsurance, deductible and self-pay collections; Performs eligibility reviews according to upcoming appointments; HIPAA oversight, maintaining client confidentiality; Maintains waiting areas and agency bulletin boards and group room schedules and office equipment; Communicates agency closings to clients and staff; Assists the Program Directors in developing policies and procedures for assignment of clients to the appropriately credentialed clinical staff; Reviews support office procedures and modifies/changes as necessary; Attends staff development training seminars on current practices as directed by the Chief Financial Officer; Undertakes related duties as assigned. Administrative Relationships: The Office Manager reports directly to the Chief Financial Officer and works collaboratively with other staff as required. Qualifications: Education: High School Diploma. Experience: Three years of medical office management experience. Others: Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Consistently use good judgment. Expertise in word processing, spreadsheets, and databases is essential. Perform the required duties with minimal supervision. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb two step ladder, use hands to handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. CoveCare Center offers a comprehensive benefits package for all full-time employees Our benefits include excellent paid time off, medical, dental, vision, life, short-term, and long-term disability insurance along with a 401(k) plan with an employer match. All benefits start 1st of the month following 30 days of employment. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Experience: Office Manager: 1 year (Required) EHR systems: 3 years (Required) Ability to Relocate: Carmel, NY 10512: Relocate before starting work (Required) Work Location: In person J-18808-Ljbffr