Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Club and Special Events Manager is responsible for the overall management of all clubs and catering activity in assigned areas and will provide management assistance to the Director of Suite and Catering and Concession Managers in the profitable management of concessions operations, as needed.  The Clubs Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment.  The Clubs Manager coordinates s activities at the venue into a team effort that contributes to the successful execution of all events. The Clubs Manager enforces all OVG personnel and operating policies and procedures.  The Clubs Manager plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

This role will pay a salary of $60,000 to $75,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet.

Responsibilities

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• Management of club level services to ensure a high level of guest service satisfaction in all pertinent areas
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• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to Spectra management immediately. 
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• Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
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• Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
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• Generates event employee schedules and verifies employee time for both Club Services and Catering, as required.
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• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
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• Handle special events leads and provide tours to prospects
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• Work with Director of Suites and Catering on providing speciality menus that fits the guest's needs.
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• Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
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• Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, operating procedures, and quality presentation.
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• Conducts a walk-through of clubs and pantry areas after completion of the event to ensure all areas are clean.
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• Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Director of Suites and Catering.
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Qualifications

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• 3 + years in Club Management or related field.
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• Bachelor’s Degree in Hospitality Management or Business Admin (preferred).
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• Strong written and oral Communication Skills.
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• Exceptional leadership skills - Self-motivated, strategic thinker, positive attitude.
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• Adaptable to change – can solve problems through an open-minded and all-inclusive approach.
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• Comfortable in a fast-paced or high-pressure environment.
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• Effective conflict resolution and problem-solving skills.
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Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.