Automated Health Systems, a dynamic healthcare company, has a Workforce Specialistposition available in Elkridge, MD.nnThis is an onsite position.nnBenefitsnnHealth/dental/vision/supplemental insurance/401(k)/Paid Time OffnComprehensive and ongoing trainingnEmployee Wellness ProgramnStrong company culture with career growth opportunitiesnnResponsibilities:nnProvides oversight of operational metrics for a state-wide human services contact centernProduces various daily reports that will incorporate staff attendance and performance results, which will be used to determine ways to improve operations through effective staffing decisionsnnQualifications for the position include:nnTeam player with excellent organizational and analytical skills.nStrong PC proficiency, including CMS monitoring.nMinimum of two years experience in call center operations and/or administrative functions in an office setting.nMust possess knowledge of key call center metrics, including utilization, service levels, handle time, abandonment rate, etc.;nExperience in health/human services and knowledge of health and human services programsnAssociate degree in related field or equivalent training or experience preferrednnAHS is an Equal Opportunity Employer. Please visit our website for more information: Enlightened Choice in Health Service Management