Georgia-Pacific creates long-term value by using resources efficiently to provide innovative products and solutions that meet the needs of customers and society, while operating in a manner that is environmentally and socially responsible, and economically sound. Headquartered in Atlanta, Georgia-Pacific LLC is one of the world's leading manufacturers and marketers of building products, consumer products, packaging, paper, cellulose and chemicals. The company employs more than 30,000 people at approximately 300 locations in North and South America. We are currently seeking a Product Support Specialist to join our Technical Services team. What You Will Do In Your Role Claims Processing: Process product warranty claims applying critical and economic thinking Communicate claim status updates to customers and resolve related issues Track and analyze claims data to identify trends and maintain accurate records Technical Product Support: Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber) Manage inbound inquiries from both internal and external customers Provide timely, accurate, data-based solutions Provide support to central and west coast customers Capture and enter accurate customer records into CRM Collaborate with team members and other departments for efficient issue resolution Cross functional collaboration across the organization Data Analysis: Analyze data and provide insights on customer trends, product trends and claim trends Who You Are (Basic Qualifications) Experience using Microsoft Office Suite (e.g., Word, Outlook, PowerPoint, Excel and Teams) Strong written and verbal communication skills 2 -3 years of related work experience Travel 15% What Will Put You Ahead Experience with SalesForce.com Experience in commercial construction engineering, design, building science, consulting, technical support, or building products Claims management experience Data analysis skills At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. J-18808-Ljbffr