Busser Requisition ID: 2024-57265 Category: Food and Beverage Job Location: US-NY-New York Property: Knickerbocker Compensation Type: Hourly Company Overview Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Location Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Overview The Busser is responsible for overall preparation of condiments, food delivery and presentation of the food items. Qualifications Principal Activities & Responsibilities: Learn and focus on the Sequence of Service and restaurant standards. Full knowledge of all food and beverage offerings. Review any changes to menu and/or specials. Greet and seat guests when needed. Bus tables as necessary. Independent cashier. Prepare and/or deliver guest's beverage order. Promptly deliver guest's food and beverage order ensuring quality and accuracy. Attend to guests during their entire experience. Maintain cleanliness and organization of restaurant and lounge area. Complete all required side work. May be required to work with cash and turn in balanced. Follow all safety policies and procedures. Maintain appearance standards as outlined in the employee handbook. Provide information and explain all marketing promotions. Provide courteous service and be cordial to all team members and guests. Effectively communicate orally and in writing. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Comply with hotel standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to show initiative, including anticipating guest and operational needs. Maintain a friendly and warm demeanor at all times. Must be able to multi-task and prioritize departmental functions to meet deadlines. Responsible for maintaining a consistent, regular attendance record. Must be able to cross-train in other areas of the hotel. Must be able to maintain confidentiality of information. Engage and participate in training. Fundamental Duties and Functions: Set up, place, turn on and fill equipment as necessary. Ensure that all food is transported, handled and stored in a wholesome, sanitary manner. Maintain kitchen in a clean and sanitary manner. All food products (hot and cold) are kept full, clean and garnished. Maintain kitchen line in a clean and orderly fashion. Make sure station is stocked for oncoming shift. Re-stock bathroom supplies; soap, hand towels, toilet paper. Empty restroom garbage and replace can liners. Sweep and mop before and after service. Maintain appropriate standard of cleanliness as defined by management. Wipe and clean sink, faucet and countertop before, during, and after service. Promote and maintain a team environment at all times. Maintain appearance standards as outlined in the employee handbook. Provide courteous service to our guests and be cordial to all Team Members. Communicate effectively both orally and in writing. Maintain a consistent, regular attendance record. Other duties as assigned by management. Physical & Mental Demands: Must work well under pressure. Must be able to stand for longer than 8 hours. Must be able to carry 10 pounds throughout shift. Must be able to move 50 pounds on an intermittent basis. Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat. Working Conditions & Environment: Must be able to work all shifts, weekends, holidays & special events as needed. Minimum Job Requirements: Must be at least 18 years of age. High School Diploma or GED. Ability to read and understand English. Must be able to understand and follow verbal and written instructions. Minimum six months experience working in a restaurant environment. Knowledgeable in handling kitchen equipment. Operate and clean related kitchen equipment. Must possess reasonable ability to communicate in English. Must have employment eligibility in the U.S. Salary Range: $13.25/hr plus gratuity J-18808-Ljbffr